PUBLIC OFFER


1.1. This document is an official offer (public offer) of the Individual Entrepreneur Yulia Sergeevna Konovalova (TIN 773179554874 OGRNIP 324774600193605), hereinafter referred to as the "Contractor" or "Offeror" and contains all the essential terms and conditions for the provision of services as amended on September 30, 2024.
1.2. The list of services provided is contained on the Offeror's website: https://yuliakonovalova.com (hereinafter referred to as the "Offeror's Website"/"Contractor's Website").
1.3. In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation), this document is a public Offer and, in the event of acceptance of the terms and conditions set out below and payment for the Contractor's services, the person who has accepted this Offer becomes the Customer in accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, acceptance of the Offer is equivalent to concluding an agreement on the terms and conditions set out in the Offer (hereinafter referred to as the "Agreement").
1.4. In connection with the above, carefully read the text of this public Offer. If you do not agree with any clause of this Offer, the Contractor invites you to refuse to accept this Offer or to conclude a personal agreement on terms and conditions separately discussed with the Contractor.
1.5. The Contractor and the Customer do not sign acts on services rendered. The absence of a claim regarding the composition, quantity and quality of the services rendered or a demand for a refund within 5 (five) days after the ordered services were rendered confirms the fact that the services were rendered in full, in the proper composition and quality.
1.6. The date of conclusion of the Agreement (the date of acceptance of this Offer) shall be the date of full or partial payment by the Customer for the Contractor's services. The moment of payment shall be the moment of receipt of funds to the Contractor's bank account.
1.7. The Contractor shall have the right to make changes to this Offer at any time. In the event of changes being made, the Contractor shall publish information about this on the Offeror's website on the Internet. The changes shall come into force within 5 (five) days from the date of publication of the Offer in a new version. If the Customer does not agree with the changes to the Offer, they will have the right to refuse to perform the Agreement in a new version, and the Contractor shall be obliged to return the unused advance payment to the Customer. If the Customer continues to use the Contractor's services after the specified period, they will be deemed to have accepted the Offer in the new version.
1.8. The Offeror processes the Customer's personal data, including theirs last name, first name, patronymic, email address, telephone number, for the conclusion and execution of the Agreement in accordance with the Personal Data Processing Policy posted on the Offeror's website at: https://yuliakonovalova.com/privacy.
1.9. The Customer agrees to receive messages by email about the Contractor's activities, promotions held by him/her or with his/her participation, sent by the Contractor or by third parties on his/her behalf.

Terms and definitions:

Customer – an adult individual who has accepted the Offer and used the services under the concluded Agreement based on the Application submitted by them in full or in part.
Application – an application by the Customer about the desire to use the Contractor’s services, made by them using the form posted on the Contractor’s Website on the Internet, or by other means that allow identifying the Customer and theirs intention to use the Contractor’s services. The Application may also be sent by e-mail: info@yuliakonovalova.com, as well as by sending messages in messengers. The Application is considered agreed upon by the parties if a response is received from the Contractor confirming the Contractor’s readiness to provide services on the agreed terms. The Contractor’s response is received through the same communication channels through which the Application was received.
Coaching is a process built on the principles of partnership between the Customer and the Contractor (coach), the purpose of which is to help the Customer achieve qualitatively new results in their personal and professional life. The coaching process allows the Customer to deepen their knowledge, improve their efficiency and enhance their quality of life.
At each meeting, the Customer chooses the goal of the conversation, while the coach listens and contributes in the form of observations and questions. This interaction clarifies the situation and motivates the Customer to take action. Coaching accelerates the process of the Customer’s progress towards their goal, helping them to focus on the desired outcome and opening up a wider range of alternatives. In coaching, the main focus is on the Customer’s current situation and what actions they are ready to take to achieve the desired state of affairs. The responsibility for finding and making a decision lies with the Customer.
When providing this service, the Contractor acts as a Coach - a professional who helps the Customer independently find solutions within themselves to achieve personal or professional goals.
Mentoring is a process built on the principles of partnership between the Customer and the Contractor (mentor), in which the mentor provides support for the acquisition of new knowledge, development and progress of the Customer. During the mentoring process, the Contractor shares expertise and experience, and the Customer makes the final decision regarding the best course of action for themselves.
When providing this service, the Contractor acts as a Mentor - a professional who offers information, advice and assistance in a form that will give the Customer strength to achieve personal or professional goals.

1. Subject of the Agreement.

1.1. The subject of this Agreement is the provision of consulting services to the Customer for a fee, by the Contractor, on the terms of the Application agreed upon by the parties (Appendix No. 1), including coaching and mentoring.
1.2. The types, duration, cost, content and subject of consulting services, their individual or group form, are agreed upon by the parties in the Applications.
1.3. The form and necessity of providing related information services are determined by the Contractor independently and posted on the Contractor's Website.
1.4. The specific composition, quantity and combinations of materials included in the consulting services are determined by the Contractor independently and may be presented in any combination.
1.5. This Agreement applies to specific personal projects, achieving success in business, or the general conditions of the Customer's life and his professional self-realization.
1.6. Other services of the Contractor under this Agreement may include: providing information in the context of the coaching or mentoring process, as well as making requests, homework assignments that strengthen the Customer and increase their effectiveness.
1.7. During all working relationships, the Contractor is involved in direct personal conversations (sessions) with the Customer, during which the Contractor acts exclusively in the interests of the Customer. The Customer understands that they are responsible for theirs own results; the effectiveness of this work and interaction with the Customer is ensured, first of all, by themselves, and the Customer agrees with this.
1.8. When providing individual coaching or mentoring services, the duration of one session may be 60 or 90 minutes. When ordering packages of sessions, the Customer is given a discount. The amount of the discount depends on the number of sessions purchased:
- when ordering a package of at least 3 (three) sessions – 5% discount with a package validity of 2 months;
- when ordering a package of at least 5 (five) sessions – 7% discount with a package validity of 3 months;
- when ordering a package of at least 10 (ten) sessions – 10% discount with a package validity of 6 months.
If the Customer does not use all the sessions in the purchased package, payment for unused sessions within the timeframes specified in this clause is not refunded.

2. Rights and obligations of the parties

2.1. The Contractor undertakes to:
2.1.1. Provide the services stipulated by this Agreement remotely, in the volume and within the timeframes in accordance with the agreed Application.
2.1.2 Provide the Customer with access to the online service for the duration of the sessions agreed in the Applications.
2.1.3. Organize and ensure the proper performance of the services stipulated by this Agreement.
2.1.4. Maintain the confidentiality of information received from the Customer when providing services under this Agreement.
2.2. The Customer undertakes to:
2.2.1. Pay for the services rendered by the Contractor in the manner and on the terms of this Agreement and the agreed Application.
2.2.3. Not to record, distribute (publish, post in the public domain on the Internet, copy, transfer or resell to third parties) for commercial or non-commercial purposes the information and materials provided by the Contractor to the Customer under this Agreement, create information (training) products on its basis for the purpose of deriving commercial profit, and also use this information in any way other than for personal use.
2.2.4. Comply with the rules of conduct on the Contractor's Internet resources, namely:
- not to incite interethnic conflicts;
- not to distract other participants from completing the course of events;
- not to post spam;
- not to post advertising;
- not to use obscene language;
- not to be rude;
- not to insult the Contractor and its partners or other clients of the Contractor;
- not to transfer access details for receiving services to third parties, as well as not to organize joint receipt of services with third parties and provide services in any form to third parties.
2.2.7. Not to disseminate defamatory information about the Contractor or the services provided by it, involved third parties that may harm the honor, dignity and business reputation of the Contractor.
2.3. The Contractor has the right:
2.3.1. To unilaterally change the schedule of services with notification of the Customer by posting information about the changes on the Website and / or notifying the Customer by the WhatsApp / Telegram messenger number specified by them when submitting the Application.
2.3.3. Conduct a survey of the Customer, including requesting feedback on the services provided, post the results of the survey and reviews on the Internet with the consent of the Customer.
2.3.4. On its own initiative, unilaterally refuse to perform this Agreement in relation to services not rendered, subject to the return to the Customer of the amount paid for the said services.
2.3.5. The Parties acknowledge that the Contractor is an independent consultant and in the process of rendering services is guided exclusively by an objective professional assessment and professional understanding of the most effective methods of rendering services.
2.4. The Customer has the right:
2.4.1. To receive services in accordance with the agreed Application.
2.4.2. To receive information on any issues related to the organization of rendering services under this Agreement.
2.4.3. The Customer has the right to reschedule the previously agreed time for rendering services not later than 36 hours before the previously agreed date. In the event of notification of cancellation of the next session later than the specified period, the Customer shall reimburse the Contractor for the cost of the missed session at the rate of payment for 60 minutes of services.

3. Cost and payment procedure

3.1. The cost of services rendered by the Contractor under this Agreement is determined in accordance with the offers posted on the Contractor's Website, valid directly on the date of conclusion of this Agreement. The final cost depends on the quantity and volume of ordered services and is specified in the agreed Application.
3.2. Unless otherwise provided by the Agreed Application, payment is made by the Customer in the form of 100% prepayment.
3.3. Payment for services under this Agreement is made in non-cash form to the Contractor's bank account.
3.4. The Customer is solely responsible for errors that may be made by them during payment. The Contractor is not liable for losses and other adverse consequences that may arise for the Customer and/or third parties in the event of incorrect payment details.
3.5. The amount of paid services is not subject to VAT in accordance with the application by the Contractor of the simplified taxation system in accordance with paragraph 2 of Art. 346.11 of the Tax Code of the Russian Federation.
3.6. The cost of services under the Agreement includes the Contractor's remuneration, as well as all expenses and costs of the Contractor related to the performance of the Agreement.
3.8. The provision of services not specified in the Agreed Application requires the preparation and approval of separate Applications.
3.9. If the Customer is late for the previously agreed session time, the duration of the session is not increased by the time of delay, and compensation for unused time is not returned. The service after the delay is provided during the remaining time and is subject to payment in full.
3.10. By concluding the Agreement, the Customer agrees to receive one receipt for payment of services under the "Full payment" feature at the time of payment of the full cost of services.

4. Result of intellectual activity

4.1. All materials and information provided by the Contractor to the Customer in the process of rendering services are the result of intellectual activity, the exclusive and copyright, including related rights, belong to the Contractor.
4.2. Photography, audio and/or video recording of the process of rendering services is possible only with the permission of the Contractor. The use of the results of intellectual activity without the written consent of the Contractor is a violation of the exclusive rights of the Contractor, which entails civil, administrative and other liability in accordance with the current legislation of the Russian Federation.
4.3. The Customer has no right to copy the audio and video materials of the Contractor in whole or in part, record broadcasts, or use the content of the materials provided by the Contractor (hereinafter referred to as "materials") for commercial purposes without the written consent of the Contractor, which will be considered a violation of the exclusive rights of the Contractor and entails civil, administrative and criminal liability in accordance with the current legislation of the Russian Federation.
Use, regardless of whether the relevant actions are performed for profit or not, shall include, but not be limited to: reproduction of materials; distribution of materials; public display of materials; rental of a copy of materials; public performance of materials; broadcasting of materials; translation or other processing of materials; making materials available to the public.
4.4. The Contractor's website contains the results of intellectual activity and belongs to the Contractor.
4.5. In the event of a breach by the Customer of the provisions of the Agreement provided for in this section, at the request of the Contractor, the Customer undertakes to pay a fine in the amount of 200,000 (two hundred thousand) rubles. The application of sanctions to the violator provided for in this paragraph does not preclude the application to them of other measures of liability provided for by the current legislation of the Russian Federation.
4.6. In the event of a breach by the Customer of the provisions of the Agreement provided for in this section, the Contractor has the right to unilaterally refuse to perform this Agreement, additionally notifying the Customer at the e-mail address specified by the Customer in the Application. In this case, the parties agree that the funds paid by the Customer will not be returned.

5. Liability of the Parties

5.1. In cases of failure to fulfill or improper fulfillment of their obligations under the Agreement, the Parties shall be liable in accordance with the current legislation of the Russian Federation.
5.2. The Contractor shall not be liable for the discrepancy between the provided service and the Customer's expectations and/or for theirs subjective assessment. Such discrepancy with expectations and/or negative subjective assessment shall not be grounds for considering the services provided to be of poor quality or not in the agreed volume.
5.3. The Contractor shall be released from liability for full or partial failure to fulfill the obligations stipulated by this Agreement, if such failure was a consequence of force majeure circumstances that arose after the conclusion of the Agreement, as a result of extraordinary events that the Parties could neither foresee nor prevent by reasonable measures (force majeure) (Article 401 of the Civil Code of the Russian Federation).
5.4. The Contractor shall not be liable for the impossibility of servicing the Customer due to the failure of the Internet channel, equipment or software on the part of the Customer.

6. Other terms

6.1. Notifications to the Customer are made by the Contractor by publishing information about this on the official website https://yuliakonovalova.com on the Internet or notifying the Customer in any convenient way: by sending a message by e-mail to the Customer (if the Customer has given permission to receive information by e-mail), by oral message to the Customer in person, by phone or by sending messages in a messenger.
6.2. This public Offer shall enter into force from the moment of its publication on the website https://yuliakonovalova.com and shall be valid until the Offer in a new version is published. The Agreement shall enter into force from the moment of acceptance of this Offer and shall be valid until the parties have fully fulfilled their obligations.
6.3. In all other respects not provided for by the Agreement, the Parties shall be guided by the current legislation of the Russian Federation.


7. Contractor's details


INDIVIDUAL ENTREPRENEUR
KONOVALOVA YULIA SERGEEVNA

OGRNIP 324774600193605
TIN 773179554874
Current account 40802810100006081094 in AO «TBank»
Corr. account 30101810145250000974
BIC 044525974

Appendix No. 1 to the Public Offer